How much time does your Service team waste searching for information?

The serial number is in one system.
The spare parts list is in another.
The technical manual is somewhere else.
The service history is stored elsewhere.
The quotation needs to be prepared.
The service intervention needs to be scheduled.
The customer is waiting.
And no invoice goes out.

The problem isn’t the Service team. The problem is that information isn’t connected.

With SolidRules Service, the serial number becomes the single access point to the machine’s entire history:

→ Spare parts actually installed
→ Technical documentation
→ Warranty
→ Tickets and customer requests
→ Completed service interventions
→ Scheduled maintenance
→ Quotations and orders
→ Service reports and invoicing

Every piece of information is linked to the same machine, and each user sees only what they need.

With SolidRules, you can:

• Manage spare parts and the machine’s actual configuration
• Link emails, tickets, quotations, orders and service interventions
• Identify components using bills of materials, 2D drawings and 3D models
• Schedule technicians, vehicles, travel and workloads
• Capture service signatures online and offline
• Automate preventive maintenance
• Build a complete machine history, from delivery through after-sales service

And the workflow continues with technician scheduling, travel management, workload planning and activity monitoring.

One unified view. Because in Service, knowing what happened isn’t enough. You need to know what to do next.

👉 Discover SolidRules Service and request a demo.

Plus par Alexide